There are two types of technical issues:
- Hardware
- Software
Firstly, to diagnose whether it’s a Hardware issue a Software issue, follow these steps:
- Open the app.
- Click on “More” at the bottom right of the page.
- On this page, select “Support”.
- Click on the “Find Nearby Devices”
- Enable Bluetooth on your device.
- If the lock appears on the list of nearby devices, the issue may be related to the application.
Check the battery.
- If the battery is low change the battery by Buying a battery and the battery name is
• For the Rayonics Lock:CR2 – 3V
• For ISEO Lock: CR2 – 3V
Update the battery
After replacing the battery, you can update the battery status by following the steps below:
• Go to ‘More’
• Choose ‘Maintenance’
• Click on ‘Update Battery’
• Select the lock you want to update the battery for.
• Click ‘Next’ to start the process.
• Wait until you receive a message that the battery has been updated.
Share lock diagnostics with the Keyless support team.
• Go to ‘More’
• Navigate to ‘Support’
• Choose ‘Diagnostics’
• Choose the specific lock
• After sharing the diagnostics, get in touch with the keyless team for support.
Check if Wi-Fi and Bluetooth are turned on:
Wi-Fi is not mandatory. Although during times of issues it is always better to open Wi Fi and Bluetooth, as it enhances the Bluetooth connectivity if it’s being affected by other devices
Check for app updates.
If the Keyless app is not working properly ensure that the app is up to date.
Restart the application.
The issue might be resolved by simply restarting the application.
