If the Guest Receives an “Access Denied – Outside Routine Hours” Error Despite Having No Routine Assigned
The property manager should follow below steps for troubleshooting
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Update the battery
Update the battery status by using admin access while standing near the lock by following the steps below:
• Go to ‘More’
• Choose ‘Maintenance’
• Click on ‘Update Battery’
• Select the lock you want to update the battery for.
• Click ‘Next’ to start the process.
• Wait until you receive a message that the battery has been updated.
2. Revoke the guest’s access and resend the invitation.
To revoke guest access, follow the steps below:
1- Tap on the lock icon of the lock that has been shared with the guest.
2- Click on “Share Access”.
3- Click the delete icon next to the guest’s name to revoke access. If a passcode has been generated, access can only be revoked while near the lock.
